A Cybersecurity Firm Automated Incident Response with Governed AI Agents
A cybersecurity firm operating a 24/7 SOC for 120 enterprise clients. AI agents handle threat detection, alert triage, containment actions, evidence collection, and initial remediation. Processing 50,000+ security events daily.
The Challenge
What they were facing
38 min
average time from alert to containment with manual SOC processes
23%
of P1 incidents had containment delayed by manual approval bottlenecks
0
containment actions had cryptographic evidence chains for post-incident review
How it works
See the difference
Threat detected
Lateral movement from compromised endpoint
Alert fires in SIEM
Priority: P1, but enters analyst queue
Analyst reviews (18 min wait)
Queue backlog during off-hours
Manual containment
Analyst isolates host, 38 min total
Evidence collection
Manual, incomplete, no chain of custody
The Solution
What they deployed
- Installed SecOps domain pack with incident response, threat containment, and forensics intents
- Pre-authorized P1 containment actions: host isolation, network segmentation, credential rotation
- P2/P3 containment requires analyst approval with 15-minute SLA escalation
- Connected CrowdStrike, Splunk, and PagerDuty via Intended connectors
- Every containment action produces court-admissible evidence chain
Implementation
From zero to governed
Week 1
Map
Catalogued all SOC AI agent actions. Classified 28 incident response intents across detection, containment, and remediation.
Week 2
Configure
Installed SecOps pack. Defined pre-authorization rules for P1 containment, approval workflows for P2/P3, and evidence chain format.
Week 3
Integrate
Connected SIEM, EDR, and ticketing systems. Validated evidence chain format with legal team for court admissibility.
Week 4
Enforce
Enabled enforcement. First automated P1 containment with full evidence chain executed in 1.8 seconds.
Results
Measurable impact
0.0s
P1 containment time
Down from 38 minutes
0%
Evidence chain coverage
Court-admissible format
0%
P1 containment delays
From approval bottlenecks
0K+
Events governed daily
Across 120 enterprise clients
Decision Replay
Real decisions, full trace
sec.incident.containmentRISK: 74/100ALLOW18msIsolate endpoint WS-ACME-4821: lateral movement detected from compromised credentials
Resolved by: Policy: P1 containment pre-authorized (host isolation)
sec.incident.credential-rotationRISK: 68/100ALLOW22msForce credential rotation for user jsmith@acme.com: compromised session detected
Resolved by: Policy: P1 credential rotation pre-authorized
sec.incident.containmentRISK: 82/100ESCALATE15msBlock outbound traffic from subnet 10.4.0.0/24: data exfiltration attempt
Resolved by: SOC Lead (approved subnet isolation in 2m 44s)
sec.forensics.evidence-collectionRISK: 45/100ALLOW31msCollect memory dump from server DB-PROD-03 for forensic analysis
Resolved by: Policy: forensic collection auto-approved for active incident
sec.remediation.firewall-changeRISK: 88/100ESCALATE19msUpdate firewall rules to block known C2 IPs across all client environments
Resolved by: Security Director (approved global rule change in 8m 33s)
“We went from 38-minute containment times to under 2 seconds for P1 incidents. But the real win is the evidence chain -- every containment action has cryptographic proof that it was policy-authorized. Our clients' legal teams love it.”
SOC Director, Cybersecurity Firm
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