Business intent · the customer-declared layer
Your processes, in the runtime.
Declare your business processes — Procure-to-Pay, Order-to-Cash, change management, whatever you actually run — and every interpreted agent intent gets mapped to a step in your real workflow.
02 · What you declare
Top-level processes
Procure-to-Pay, Order-to-Cash, change management, customer onboarding — whatever taxonomy your business actually uses.
Ordered, named
Each workflow is a sequence of named steps. Steps can branch, loop, and re-converge. The runtime knows your shape.
Intent → step + confidence
Every interpreted intent is mapped to the most-likely step in your workflow with its own confidence score. Reviewers see why.
Continuous scoring
Out-of-order, over-stepped, or off-script actions become a continuous conformance signal that authority can escalate on.